PRIVACY POLICY

Your Privacy Matters to Us

At New Horizons Lending LLC, we value your privacy and are committed to protecting your personal information. As we continue to improve our services, we recognize the importance of maintaining the confidentiality and security of your information. We have implemented industry-standard measures to ensure that your nonpublic personal information is protected at all times.

Why We Collect Data

We collect personal information to provide and enhance our mortgage services, including but not limited to:

  • Processing loan applications and evaluating creditworthiness
  • Providing mortgage program details and personalized loan solutions
  • Communicating essential updates related to loan status, promotions, and account matters
  • Enhancing our customer experience by improving our services

Information We Collect

We collect and process the following nonpublic personal information from various sources as necessary to conduct business:

  • Personal Identifiers: First and last name, email address, and phone number for SMS conversational purposes
  • Information Directly Provided by You: Data collected via applications, online forms, phone calls, face-to-face meetings, or our website (e.g., Social Security number, financial details, and loan-related information)
  • Transaction Details: Payment histories, account balances, and interactions with us or affiliated entities
  • Credit Information: Credit scores, credit reports, and financial standing obtained from consumer reporting agencies
  • Third-Party Verifications: Employment, income, and deposit verification provided by employers or financial institutions

Data Protection & Security

We implement strict security measures to protect your personal information from unauthorized access, misuse, or disclosure. Only authorized personnel with a legitimate business purpose have access to this data, ensuring confidentiality and compliance with industry regulations.

How We Use and Share Your Information

Your personal information is used strictly for mortgage-related services and will not be shared with third parties except under the following circumstances:

  • For loan application processing and servicing
  • To comply with legal, regulatory, or contractual obligations
  • With your explicit consent for any additional purposes

No mobile information will be shared or collected with third parties/affiliates for marketing or promotional purposes. Additionally, all other data categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Data & SMS Privacy

We respect your privacy and take your mobile data security seriously.

  • No mobile information will be shared with third parties for marketing or promotional purposes.
  • Message & Data Rates: Standard message and data rates may apply.
  • Opt-Out Anytime: You can opt out of SMS messages at any time by replying STOP to any message or by contacting our customer service team at 210-920-8735.
  • Need Assistance? Reply HELP to any message for support or contact our team directly.

Third-Party Links & External Websites

Please note that our website may contain links to third-party websites, which operate under their own privacy policies. We encourage you to review those policies, as we are not responsible for the privacy practices of external sites.

Policy Updates & Changes

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be reflected on this page to keep you informed.

For additional details, please review our:
🔗 Privacy Policy
🔗 Terms & Conditions

📞 For Questions or Concerns, Contact Us at 210-920-8735